Job Responsibilities:

Report Automation:

• Develop, write, and maintain scripts and pipelines to automate the generation of both standard and non-standard CRM reports.
• Schedule, monitor, and debug jobs to ensure timely delivery of automated reports across various campaigns and use cases.
• Regularly review and refine automation processes to enhance efficiency and accuracy.
• Develop tables for customer profiling, behavior, lifecycle, cross sell

Data Analysis and Exploration:

• Conduct in-depth exploratory data analysis to identify trends, patterns, and insights that can inform CLM, CRM & Data Solutions strategies.
• Assist in deep-dive post-mortem analyses, providing detailed segmentation, profiling, and performance evaluations of CRM campaigns.
• Provide analytical support for Ultron, the CRM’s Hyper AI recommender system, and Data Solutions businesses including reporting, data investigation, and insight generation.
• Collect, clean, and preprocess data from various sources to ensure data quality and accuracy
• Develop and maintain dashboards and reports using available data visualization tools
• Utilize advanced statistical techniques and machine learning algorithms to analyze large transaction datasets and extract meaningful patterns and insights. Develop predictive models to forecast future trends, identify opportunities, and mitigate risks
• Implement data validation techniques to identify and rectify any anomalies or inconsistencies in the data
• Document processes, methodologies, and findings to ensure knowledge sharing and reproducibility

Collaboration and Team Support:

• Work closely with the team members to ensure seamless integration of automation processes with ongoing projects.
• Participate in regular team meetings to discuss progress, challenges, and opportunities for improvement in CRM analytics processes.
• Collaborate with data engineering teams to optimize data pipelines and maintain high data quality standards