What are some of the perks once you become part of this awesome team?

• Fixed weekends off
• HMO within first month of employment
• Insurance coverage upon regularization
• Paid time off even during probationary period
• Fun onsite and virtual activities/events
• Open door policy with avenues to gather employee feedback
• Highly performance-driven work environment, encouraging promotions from within
• Various learning and personal/professional growth and development opportunities

We are offering a hybrid work arrangement! The company will also be providing the PC and equipment needed. Although during your first month (or until the HLM approves of the transition), you will be reporting on-site to complete company and/or client-required trainings. With this, the following requirements will be required prior the on-boarding:

• Minimum of 25mbps internet speed (actual bandwidth via speed test) *higher than 25mbps would be required if there will be other people in the household who would be either working from home or heavily using the internet during your shift
• Dedicated space or room with good ventilation for the PC set-up.
• Table that can fit two 24″ monitors and a chair, ideally positioned close to the outlet and internet modem
• Work from home location is within NCR.

General Objective:

The IT Support will be responsible for the company’s onsite IT technical support, maintenance, and network administration to its internal clients.

What are the main responsibilities of the role?

• Coordinate and assist the IT Operations Manager/Supervisor and Network/Systems Engineer in all functions and matters related to the IT Department’s day-to-day tasks.
• Resolve technical support issues, incidents, and problems of the company’s computers and related electronic systems.
• Escalate calls to IT suppliers when deemed necessary.
• Timely response and implementation of requests for the assigned client team/s.
• Testing and installation of workstations for new hires on a timely basis.
• All responsibilities are in adherence with the set guidelines and procedures of the IT Department and/or the Company

What are the ideal qualifications?

• Bachelor’s degree related to IT
• 3+ years of IT Support experience (working knowledge/understanding in networks, hardware, software, protocols, and internet technologies)
• Basic to intermediate exposure in managing cloud-based applications (AWS, Azure, etc.)
• Analytical and troubleshooting skills for problem resolution
• Good literacy and report writing skills
• Good spoken communication and customer facing skills
• Open to work in a graveyard shift