About Us

We’re a fast-growing company that researches online casino promotions and develops strategies our customers can follow to maximize their profit. Founded in 2016 by an Oxford University alumnus, our methods have gained media recognition for turning the tables in favor of the player. We operate as a lean, high-performance team with a strong presence in the Philippines and beyond.

The Role

This is not your typical support role. We’re looking for a smart generalist who thrives on solving problems, improving systems, and delivering an exceptional customer experience. You’ll be part of a small, high-performing team where your work directly impacts how we operate and scale.

What You’ll Do

• Frontline Support: Address customer inquiries and issues with speed, empathy, and precision.
• Customer Onboarding & Success: Guide new customers, set expectations, and help them navigate our system to maximize their success.
• Proactive Outreach: Spot opportunities to help customers before they hit roadblocks, including following up on pending actions, troubleshooting proactively, and building relationships.
• Ownership & Improvement: Own your day-to-day role and help optimize processes and SOPs.
• Internal Collaboration: Work with cross-functional teams to ensure customer feedback drives improvements.

What We’re Looking For

• 2–3 years of experience in operations, customer success, or support, ideally in a startup or high-performing operations role.
• A natural problem-solver with strong analytical skills and the ability to think critically and independently.
• Excellent communicator—clear, concise, and confident in both written and verbal formats.
• Self-motivated and comfortable working remotely with autonomy.
• Detail-oriented with a drive for continuous excellence.

Why Join Us?

• Competitive salary + 13th month pay that reflects your skills and experience.
• Performance-based bonuses tied directly to the value you drive, providing direct rewards for your contributions.
• Growth environment where you’ll work on meaningful problems with autonomy and impact.
• Remote-first, global team: Join a close-knit, international team known for its exceptional employee retention. Our team already includes a handful of highly valued members in the Philippines who you will work alongside.